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Customer resource management Track requests made by customers and create a searchable database of problems.
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customer resource management,
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customer resource management
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Request Tracker
Track requests made by customers and create a searchable database of problems.
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For help desks or any type of call center. Quickly build a database to manage and track requests made by customers. Easily search the database of past problems and solutions. Output your data to reports, html pages or export to other software. Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. For help desks or any call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.
help desk,
call center,
helpdesk,
workorder database,
crm,
kms,
customer relations management,
customer resource management,
resource management,
customer service,
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